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Exam Code: C2180-189
Exam Name: IBM (Blueworks Live; IBM Business Process Manager Express or Standard Edition V7.5.1, BPM Analysis)
One year free update, No help, Full refund!
Total Q&A: 50 Questions and Answers
Last Update: 2014-02-19

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NO.1 A BPM analyst is creating a process model for requesting a renovation permit. The BPM
analyst is using the following description of the first activity:
"One of our municipal office clerks receives a paper permit application from the local resident, an
applicant. The clerk first looks up the resident's name and address in our system, then enters the
information from the paper application into the system, and assigns a temporary permit number to
the application. When the application entry is complete, the clerk sends it to a manager to assign it
to an adjudicator."
Which name should the BPM analyst use for the first task that accurately describes the activity and
follows recommended naming conventions?
A. Application Entry
B. Create Application
C. Clerk Receive and Enter Application
D. Lookup name, create application, assign number, and send it to the manager
Answer: B

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NO.2 A company needs to improve their hiring process and hired a BPM analyst to map the current
state. During the process discovery session, the team identifies that the process steps to review the
"hiring" request is the same as the process steps to review a "promotion/pay rise" request. What
should the BPM analyst use to map the activities needed for the review of the "hiring" request in
Blueworks Live?
A. a sub-process
B. a different color
C. a linked process
D. a separate milestone
Answer: C

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NO.3 A company needs to improve their hiring process and hired a BPM analyst to map the current
state. During the discovery session, the business subject matter experts (SMEs) indicate to the BPM
analyst that the hiring request is reviewed by both the human resource admin and the human
resource manager. How should the BPM analyst document the participant role for this activity?
A. Assign the admin as the participant since the admin is paid less.
B. Assign the manager as the participant since the admin reports to the manager.
C. Break the "Review" task into separate tasks and define who does what.
D. Pick either the admin or the manager and assign the "Review" task to that role.
Answer: C

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NO.4 A BPM analyst is designing a process in the Process Diagram View, and realizes the process
must account for a technical exception following an activity. What symbol in the BlueWorks Live
needs to be used for this technical exception?
A. Option A
B. Option B
C. Option C
D. Option D
Answer: B

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NO.5 A BPM analyst has modeled the following process. However, after the "Extract Data" and
"Send data use case template to client", the client has stated that "Complete data scenarios" should
be done.
How should the BPM analyst adjust the process?
A. Join A and B
B. Insert join before A, and move B after A
C. Insert Join before B, and move A after B
D. Move B before A, and insert a join after A
Answer: B

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NO.6 A BPM analyst needs to make a change to the connections in the following process diagram.
The order of activities needs to be changed so that "Grind Beans" is followed by "Brew Coffee".
"Heat Milk" will come last after "Brew Coffee".
How should the BPM analyst make this change to the connection?
A. Click on the "Brew Coffee" activity and drag it onto the connection between "Grind Beans" and
"Heat Milk"
B. Click on the "Grind Beans" activity and drag it onto the connection between "Heat Milk" and
"Brew Coffee"
C. Click on the connection between "Heat Milk" and "Brew Coffee" and drag the connection arrow
to "Grind Beans"
D. Click on the connection between "Grind Beans" and "Heat Milk" and drag the connection arrow
to "Brew Coffee".
Answer: A

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NO.7 A company needs to improve their hiring process and hired a BPM analyst to map the current
state. What is the first thing the BPM analyst should do while constructing a discovery map? Identify
the:
A. Value-Add activities.
B. sub processes within the hiring process.
C. start and end points of the hiring process.
D. activity where the maximum problems lie.
Answer: C

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NO.8 During the Process Discovery phase, the BPM analyst needs to identify who must fully
participate in the Process Improvement and Discovery Workshops (PIDW). Of the many roles in a
BPM project, which roles must fully participate?
A. Process Owner, Subject Matter Expert
B. Technical Consultant, Process Owner, BPM Developer
C. Technical Consultant, Process Owner, Project Manager
D. Project Manager, Process Owner, Subject Matter Expert
Answer: A

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